Consistently provide genuine, friendly, personable and professional service.
Handle multiple responsibilities and balance customer priorities.
Efficiently schedule customer's deliveries to meet their needs.
Go above and beyond advocating for every customer concern and request.
Support sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
Proactively resolve escalated customer issues.
Ability to multi-task within a fast-paced service environment.
Effective communication, interpersonal and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to work independently and with a team.
Perform additional functions that may be assigned at the discretion of management.
Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view.
Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.
Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
Capable of producing comprehensive documentation.
Handles complex problems effectively. Separates key issues and generates multiple solutions.
Experience resolving conflict between groups with opposing perspectives, agendas, or priorities.
Committed to exceeding quality standards and providing exceptional products and services.
Competently analyzes and prioritizes information to make appropriate recommendations.